Christmas Holidays: exceptional closure of customer service
For the holiday season, Manufacture Perrin customer service will be closed from this Friday, December 19th at 4 p.m. and will reopen on Monday, January 5th, 2026 at 8:30 a.m.
Order shipments will continue during this period, handled by the sales associates at our Montceau-les-Mines store.
Anticipate potential year-end unforeseen events 🎄
The holiday season can sometimes lead to last-minute questions or adjustments. Here's how to proceed depending on your situation:
You have just placed an order and made an error (size, item, delivery address, or relay point selection).
Please contact the Manufacture Perrin factory store (during opening hours):
📞 03 85 58 70 02
📧 noemie.riggi@manufacture-perrin.com
If possible, please cc the customer service email address: bonjour@manufacture-perrin.com
🚚 Lost or delayed parcel
Please contact La Poste via the tracking link received by email:
The link has the following structure: https://www.laposte.fr/outils/suivre-vos-envois?code=(Parcel number)
Click on the Help button (chatbot)
Follow the indicated steps
If you submit a claim, please send us the claim number by email to 📧 bonjour@manufacture-perrin.com
❌ Missing product, defective product, or order error
Please send us an explanatory email (with photos if necessary).
👉 These requests will be processed upon our return starting January 5, 2026.
🔄 Exchanges & returns
For any exchange request, please send your return to the following address:
Manufacture Perrin
E-commerce Customer Service
12 rue de Verdun
71300 Montceau-les-Mines
France
👉 Returns and exchanges will be processed starting January 5, 2026.
Important: to facilitate the processing of your exchange, please include the following essential information:
- the desired model
- the color
- the size of the desired product in exchange
This information must be attached to your return or sent by email.
If you do not wish to wait, you can make your return and reorder immediately.
👉 Refunds will be processed upon receipt of your return starting January 5, 2026.
Thank you for your understanding and trust.
The entire Manufacture Perrin team wishes you a wonderful holiday season 🎄✨
