Customer account
Go to our login page, and click "Create Account". Enter your email address and choose a password for your account. You can add other information like your mailing address and phone number to make ordering faster.
Go to the login page, click "Forgot your password?" and enter your email address. We will then send you a link directly to your registered email address to reset your password.
If you no longer wish to receive our emails but wish to keep your customer account, you can click on the unsubscribe link available in each of our emails.
If you wish to delete your customer account and all associated data, we invite you to contact us by email at bonjour@manufacture-perrin.com
Order
We prepare and ship all our orders within 24 hours (excluding weekends and public holidays). However, this period may be extended during busy periods.
We prepare your order very quickly. Therefore, we cannot change it once you have placed it. This includes changing an item in the order, the delivery option, the delivery address or the payment method.
However, once you receive your order, you can return the items you do not wish to keep and make an exchange or request a refund (more information on this in the "Returns and Refunds" tab).
If an item is missing from your delivery, if an item is incorrect or if an item is defective, please contact us as soon as possible by email at bonjour@manufacture-perrin.com . Please send a photo or any detailed information that will allow us to deal with this problem as quickly as possible.
Payment
We accept the following payment methods:
- CB, Visa, Mastercard, Maestro
- Amex
- PayPal and PayPal Pay Later (payment in several installments)
- Bank transfer (you will receive our RIB by email once the order has been placed)
- Check (processing time is longer in this case, including postal delivery and cashing time).
No.
We manufacture and market our products at fair prices, all year round. Our ethics, our know-how and our commitment to French employment do not allow us to offer discounts.
Let’s consume less, but better!
Delivery in France
Once your order is placed, we prepare and ship it within 24 hours.
Then, delivery via Colissimo (to your home or to a relay point) takes 48 to 72 hours.
You can also choose delivery by Fedex in 24 hours, you will be delivered the day after your order before 6 p.m.
First, check your mailbox, your garden, your hall... Don't hesitate to also ask your neighbors or those around you, someone may have received it for you.
Then, go to your post office, with your ID and the tracking number of your package, the latter is probably on their premises.
If, despite everything, your package cannot be found, contact our customer service to resolve the situation as quickly as possible.
International Shipping
Once your order is placed, we prepare and ship it within 24 hours.
Then, delivery takes place in 4 to 10 days, depending on the country you wish to be delivered to.
In the DROMs: Guyana, Martinique, Mayotte, Reunion.
In Europe: Germany, Belgium, Spain, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal (to see all countries, see our general conditions of sale).
In the rest of the world: Australia, Brazil, Canada, China, United States, Japan, New Zealand, United Kingdom, Switzerland (to see all countries, consult our general conditions of sale).
Return and Refund
You have 15 days from receipt of your order to return your products to us. They must not have been worn or washed, and must still have the label.
You can return the items, at your own expense, to the following address:
Manufacture Perrin - After-sales service
12 Verdun Street
71300 Montceau-les-Mines
They must be accompanied by the invoice specifying the items returned and the reason.
Upon receipt and after inspection, we will promptly refund the amount of the returned items.
We reserve the right to refuse a return if the conditions are not met.
Yes, you can request a size or color exchange within the same product category and price.
However, if you wish to make an exchange for an item with a different price, unfortunately we cannot perform an exchange.
You will then have to return the products to us for a refund and reorder on our site.
Products must be unwashed, unworn and with tags.
The products
It is important to follow the care instructions, visible in the description of each of our products and also on the product label.
It is also important, especially for socks and tights, to have well-groomed feet and to take precautions when putting them on.
The lifespan of your items depends on your use. In addition, on all our footwear items, the heels and toes are reinforced with an additional thread, added during knitting.
The more you cherish them, the longer they will last!
French manufacturing
All our products are entirely made in France!
Socks (no matter their height), mittens and gloves, accessories such as hats and scarves, or our cotton and silk tights, are all made in our workshops in Montceau-les-Mines, from A to Z. Workshops that you can visit! Come and visit us, it will be a real pleasure to meet you (visit by reservation at 03.85.67.96.02)
Our partners Le Slip Français, 1083, Eminence and Ector all have their workshops, all over France, where your favorite products are manufactured.
Since 2014, our company located in Montceau-les-Mines has been EPV certified.
What does this mean?
We are a Living Heritage Company, a label awarded by the State to all companies that possess excellent know-how combining tradition and innovation.
Know-how that we have mastered since 1924!
Our organic products are GOTS certified.
The Global Organic Textile Standard label, as it is called, is a reliable guarantee for the consumer of the organic origin of the textile they are buying.
This certification protects you by prohibiting the use of chemicals that have a serious impact on health. Each stage of the textile manufacturing chain is independently certified: from the harvesting of raw materials through ecologically and socially responsible manufacturing to labeling, everything is controlled with the aim of respecting the environment, workers and consumers. For example, GOTS requires a reduction in water and energy consumption in the various production links. The label uses the same conditions as the International Labor Organization and only certifies companies that offer safe work to their employees, without any discrimination and without child labor.
All raw materials of the items manufactured by Manufacture Perrin are labeled OEKO-TEX standard 100.
STANDARD 100 by OEKO-TEX® is an independent certification system for textile products at all stages of their processing.
It aims to ensure that textile products do not contain substances harmful to human health and the environment.
This standard is internationally recognised and is used by many manufacturers, retailers and brands to demonstrate the safety of their textile products.
The test criteria are regularly updated to reflect the latest scientific knowledge and regulations regarding textile product safety.
Berthe tights, stockings and knee-highs in 40 denier are GRS certified.
The Global Recycled Standard label guarantees:
- reducing the harmful impact of production on people and the environment,
- sustainable treatment of products,
- a high percentage of recycled content in the products,
- responsible production,
- traceability
- transparent communication.
Perrin Factory
Every sock or item of clothing made in France has a story, first of all that of the women and men who wear them and also that of those who design and manufacture them. Without humans, we would not exist.
Do not make any concessions on the origin of raw materials or on production
and the quality of the finished product, that means being deeply committed. Committed to flying the flag for Made in France, committed to preserving employment in our regions, committed to offering our customers a product of excellence.
When you come from a century-old factory, labeled EPV and which has known 5 generations of managers, you know that transmission is important. Trade, know-how, passion… Transmitting also means knowing how to “be an opportunity for others” and being proud of it!
To innovate is to anticipate market expectations and always invent products that will surprise customers.... Durable socks that don't squeeze or slide down, comfortable and eco-designed shoes, jeans made less than 1000 km away. That's also what it means to be a creator-manufacturer!
True to our history and certain that the consumer is looking for products created
and manufactured in France. As a creator, manufacturer and distributor, we will continue, with other brands sharing the same values as us, to firmly defend exclusively French manufacturing.
This is why we created the “Manufacture PERRIN”.
Customer service
Manufacture Perrin customer service is available from Monday to Friday from 8:30 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:00 p.m.
You can contact us by phone at 03.85.67.72.85 or by email at bonjour@manufacture-perrin.com